Shipping & Delivery
Q: What shipping method(s) can I choose from when I place my order?
A: We only use FedEx and UPS to ship your order:
1) Express - FedEx 2 Day is our preferred express shipping service, however at times, we also utilize service from UPS, or DHL. Handling time is 2 business days usually.
Q: Is my order insured?
A: Yes, we take order fulfillment very seriously. All shipments are insured by default.
Q: What is your shipping rate?
A: The shipping rates for each country are different, and are calculated automatically during Checkout process. Our shipping rates for both Domestic and International orders are very competitive.
Q: How are the orders packaged?
A: We take order packing and shipment very seriously. All items will be carefully packed in FedEx boxes prior to being packaged in high quality bubble envelopes.
Q: Your international shipping rates are much lower than other online shopping Web sites; is the service compromised in anyway?
A: We have arrangements with our shipping service providers to provide uncompromised shipping and delivery services to customers around the world.
We are always working hard to ensure that our customers are receiving the best service in the industry. The low shipping fees is just one of the incentives we provide for our customers.
Q: How long after I place my order will it be shipped?
A: We will ship your orders within 48 hours once your payment has been verified. If your payment is verified during Friday, Saturday, Sunday or public holidays, your order will be processed on the next business day and shipped within 48 hours thereafter.
Q: I would like to have my order shipped to more than one address. How should I go about this?
A: If you would like to send a shipment to more than one address, you can create shipments from your account after you register with us.
Q: How can I track my order once it is shipped?
A: Once you order is shipped, you will receive a notification email from us. A tracking number will also be emailed to you, so you can track your shipment at www.FedEx.com.
Q: How long does it take before my order will arrive?
A: For Express shipping, you will generally receive the order within 2 to 3 business days from the shipment date.
Q: Is a signature required for the recipient to receive a shipment?
A: Yes, for security purposes, we require a signature by the recipient of every shipment. No shipment will be delivered without a signature by the recipient.
Q: What do I need to know about custom clearance?
A: You may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Additional charges for customs clearance are to be borne by you as we have no control over these charges. Customs policies may vary from country to country; to attain more information, you should contact your local customs office for further information. All orders shipped will be marked as "Gifts" or "product samples".
Q: What should I do if the shipment is damaged upon delivery?
A: Don't worry! The first thing you should do is contact us immediately and explain the situation to us. We will very quickly investigate the situation and guide you through the process of rectifying the problem.