Shipping & Delivery
Q: What shipping method(s) can I choose from when I place my order?
A: We only use FedEx and UPS to ship your order:
1) Express - FedEx 2 Day is our preferred express shipping service, however at times, we also utilize service from UPS, or DHL. Handling time is 2 business days usually.
Q: Is my order insured?
A: Yes, we take order fulfillment very seriously. All shipments are insured by default.
Q: What is your shipping rate?
A: The shipping rates for each country are different, and are calculated automatically during Checkout process. Our shipping rates for both Domestic and International orders are very competitive.
Q: How are the orders packaged?
A: We take order packing and shipment very seriously. All items will be carefully packed in FedEx boxes prior to being packaged in high quality bubble envelopes.
Q: Your international shipping rates are much lower than other online shopping Web sites; is the service compromised in anyway?
A: We have arrangements with our shipping service providers to provide uncompromised shipping and delivery services to customers around the world.
We are always working hard to ensure that our customers are receiving the best service in the industry. The low shipping fees is just one of the incentives we provide for our customers.
Q: How long after I place my order will it be shipped?
A: We will ship your orders within 48 hours once your payment has been verified. If your payment is verified during Friday, Saturday, Sunday or public holidays, your order will be processed on the next business day and shipped within 48 hours thereafter.
Q: I would like to have my order shipped to more than one address. How should I go about this?
A: If you would like to send a shipment to more than one address, you can create shipments from your account after you register with us.
Q: How can I track my order once it is shipped?
A: Once you order is shipped, you will receive a notification email from us. A tracking number will also be emailed to you, so you can track your shipment at www.FedEx.com.
Q: How long does it take before my order will arrive?
A: For Express shipping, you will generally receive the order within 2 to 3 business days from the shipment date.
Q: Is a signature required for the recipient to receive a shipment?
A: Yes, for security purposes, we require a signature by the recipient of every shipment. No shipment will be delivered without a signature by the recipient.
Q: What do I need to know about custom clearance?
A: You may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Additional charges for customs clearance are to be borne by you as we have no control over these charges. Customs policies may vary from country to country; to attain more information, you should contact your local customs office for further information. All orders shipped will be marked as "Gifts" or "product samples".
Q: What should I do if the shipment is damaged upon delivery?
A: Don't worry! The first thing you should do is contact us immediately and explain the situation to us. We will very quickly investigate the situation and guide you through the process of rectifying the problem.
Benefits of Registering
|To create a RopaLino.com account, you must first register. Just click on My Account or Register at any page, provide your information, e-mail address and password and you're ready to go. Register Now
|Once you're registered, take advantage of these benefits:|
Ordering & Billing
Q: Where does Ropalino.com accept their orders from?
A: We accept orders from any country. But we also reserve the right to reject any orders which we believe to be fraudulent.
Q: How will I know if my order is confirmed?
A: If you provided a valid e-mail address during the registration process, you will receive an e-mail shortly after you completed your online order. if your order is paid, your status will be Processed, if not Open or Failed.
Q: When will my order be shipped?
A: Your order will be shipped within 24-48 hours once your payment has been verified and your order has "Processed" status. All orders received on Saturday, Sunday or public holidays will be processed on the next business day.
Q: How will I know my order is shipped?
A: You will receive and email from us with the tracking number, also you may check if your order has been shipped at My Account page. You can track your order online at www.fedex.com. Note: All orders placed on Friday, Saturday, Sunday or public holidays will be processed on the next business day.
Q: How can I pay for purchases made at Ropalino.com?
A: You may pay by credit / debit card / American Express or Paypal.
Q: What credit cards does Ropalino.com accept?
A: We accept Visa, Mastercard and Discover. But you can also pay by American Express or eCheck thru Paypal.com.
Q: How safe is it to shop online at Ropalino.com?
A: Using your credit card to shop at Ropalino.com is completely safe. See how lock appears on the secure pages. Cart page and your account page, where all the sensitive data is. When you use your credit card to shop at Ropalino.com, rest assured that the transaction is secure. Ropalino.com together with our online payment solution providers, use the latest 128 bit SSL technologies that safeguards your personal information and guarantees privacy. In fact, shopping online at Ropalino.com is much safer than using your credit card at a restaurant or gas station. Give it a try and see for yourself why shopping at Ropalino.com is 100% safe--guaranteed.
Q: Can I cancel my order?
A: Yes, you can cancel your order anytime before your order is shipped, which is typically within 24-48 hours after your payment is verified. Simply send us an email indicating the Order ID number, the Billing Name, Billing Address and the reason for canceling your order. Please do not send any credit card information using email. Once the order has been shipped, you may return the items after you receive them. Please refer to more information on Returns & Exchanges here.
Q: If I decide to cancel my order, can I simply refuse to accept the order when it is delivered?
A: After you placed an order and once your payment has been verified, you are obligated to the purchase. You may return the items if you are not 100% satisfied. However, if you refuse to accept the order shipment when it is delivered to you, we are not able to process the return.
Q: What do you do to prevent fraud?
A: We have embedded very comprehensive fraud prevention measures within our order processing procedures. We screen through every single transaction for suspicious activity before each order is shipped. When we find an order to be suspicious, we will immediately contact the related parties to carry out more extensive investigations; and when necessary, legal actions will be taken.
Pts: Price in Points
Each item has its points calculated by its price. All the registered customers who made his/her order will get reward points. You can see the points you will be earning by registering with us.
Once the order has status of "completed" then the buyer will get his/her points and will be able to use it as a discount or free shopping.
To be able to use the points buyer has to register at the checkout page before making any payment, so we can also register points to his/her account.
Para poder utilizar los puntos el comprador tiene que registrarse en la página antes de hacer cualquier pago, para que también podamos registrar los puntos a su monedero electronico.
Return & Refund
Return & Refund
RopaLino.com is committed to your satisfaction. Every single item is thoroughly inspected to ensure that it meets our high standard of quality before it is packed for shipment.
If you are not 100% satisfied with the items received, we will gladly refund the items purchased. Please refer to our return guidelines and easy instructions below:
- You may return the purchased items within 20 days of your order's shipping date.
- If you wish to return a product, simply send an email to our Customer Service. We will then guide you through the process. Please remember to include your name and Order Number.
- Only items that are in their original conditions may be returned. Any product that has been used or worn may not be returned.
- Refunds will be processed within 7 days after the items are received. Refunds will be given for the original purchase price indicated on your receipt. Please note that we can refund shipping costs only if the return is a result of our error, otherwise shipping charges are not refundable. See also Terms & Conditions page please.
- Credits on returned merchandise will be refunded to the original credit card or Paypal account. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
- We can not refund any shipment charges. If you did not pay any shipment because you were given a free shipment with your purchase we would charge only $24 usd to cover shipment charge. (US and Canada only) Outside US and Canada would be a different charge, please consult shipment charge with your country. We hope you would understand that fedex still charges us even if we dont charge you.
- Any return merchandise should be sent with registered mail.
We appreciate your co-operation and hope to make you one happy customer.
In RopaLino.com we want to surprise you, if we have something in mind but do not know where to find it, do not worry we can create it for you, using materials of the highest quality, 100% linen, cotton, silk, chiffon etc.
You imagine it and we'll help you make it real. It can be from a wedding dress, sweet sixteen, ceremonies, women, suits for men, guayaberas etc.
You can also attach your design photo, we will contact you to propose materials and details an then give you an accurate price.